Privacy Policy

​Introduction

​​

Tablao Triana Flamenco ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our venue, use our website, or engage with our services.

 

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address

• Reservation Details: Date, time, party size, and special requests for table reservations

• Payment Information: Third party (Eventbrite.ca) - Credit card details and billing information for ticket purchases and reservations

• Communications: Correspondence with us via email, phone, or in person

• Marketing Preferences: Your preferences for receiving promotional materials

 

How We Use Your Information

We use your personal information for the following purposes:

• Reservations and Service Delivery: To process table reservations, ticket purchases, and provide our flamenco dining experience

• Communication: To confirm bookings, send receipts, and respond to inquiries

• Marketing: To send newsletters, promotional offers, and event announcements (with your consent)

• Improvement: To enhance our services, venue experience, and website functionality

• Legal Compliance: To comply with applicable laws and regulations

​

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, email services, and website hosting

• Legal Requirements: When required by law, regulation, or legal process

 

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

​

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Reservation and payment records are typically retained for seven years for tax and accounting purposes.

Your Rights and Choices

Under Canadian privacy law (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Opt-Out: Unsubscribe from marketing communications at any time

• Withdrawal of Consent: Withdraw your consent for specific uses of your information

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

 

Children's Privacy

Our services are not directed to individuals under the age of 18 (the legal drinking age in British Columbia). We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

​​

Consent

By using our services, making a reservation, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.